VIRTUAL URGENT CARE
VIRTUAL URGENT CARE
VIRTUAL URGENT CARE
CVAM Virtual Urgent Care gives eligible existing patients access to a CVAM provider for cardiovascular concerns that need timely attention but are not medical emergencies, without requiring an in-office visit.
Virtual Urgent Care is available Monday to Thursday from 7 AM–1 PM. Please be aware that it is best to call earlier in the day as wait times may vary.
You may be treated in Virtual Urgent Care if your symptoms include:
- Palpitations
- Blood pressure concerns - blood pressure is higher or lower than normal
- Shortness of breath that is mild or gradually worsening (not new or sudden onset)
- Abnormal readings from a smart watch or home ECG (i.e. Kardia)
- Concern for medication side effects, if the medication was recently started by CVAM
- Concerns about recent testing results, when the testing is cardiovascular in nature and available for review in the patient's chart (when these concerns cannot wait until the scheduled follow-up visit).
- For patients with known heart failure, mild fluid retention symptoms that may require prompt medication adjustments. Symptoms may include weight gain >2lbs in 24hrs, increased SOB from baseline, decreased activity tolerance.
Symptoms not treated in Virtual Urgent Care include:
- Active chest pain
- Acute/new shortness of breath that has not previously been discussed in office
- Fainting or loss of consciousness
- Stoke-like symptoms - weakness on one side of the body, difficulty speaking, facial droop
- Very fast or very slow heart rate associated with symptoms of dizziness, lightheadedness, chest pain, or confusion.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
You may be eligible if
✓ You are an existing CVAM patient
✓ Your insurance is eligible
✓ You are not experiencing a medical emergency
✓ You have a smartphone or computer with a camera, microphone, and stable internet connection
Insurance eligibility will be verified by our team during triage.
If you are experiencing a medical emergency, please call 911 immediately.
1. Call CVAM
Patients call (480) 641-5400 and speak with a team member about their symptoms.
2. Enter the Queue
Patients will enter a queue to speak with a CVAM team member. Wait times may vary.
3. Triage & Eligibility
A CVAM team member will assess the patient’s symptoms and confirm eligibility for Virtual Urgent Care.
4. Enter the Virtual Waiting Room
If eligible, the patient will enter a virtual waiting room and should plan for an additional wait until a provider is available.
5. Begin the Appointment
Once a CVAM provider joins the call, the virtual appointment will begin.
Patient Requirements: A smartphone or computer with a working camera, microphone, and stable internet connection.
For more resources on how to use the telehealth platform click here
Wait times vary depending on patient volume and provider availability. Virtual Urgent Care is available Monday–Thursday from 7 AM–1 PM. We encourage you to call earlier in the day rather than waiting until later, as this provides the best opportunity to be seen in a timely manner.
Please plan for some wait time during both the triage process and the Virtual Waiting Room.
No. Virtual Urgent Care is not accessed through the patient portal.
Call (480) 641-5400 to speak with a CVAM team member and enter the triage queue. Once connected, our team will assess your symptoms and determine your eligibility for Virtual Urgent Care.
If eligible, you will receive a link to join the Virtual Waiting Room. Please remain in the waiting room until your provider joins and begins your appointment.
Your virtual visit will be conducted through Doxy.me. For more resources on how to use the telehealth platform visit click here
To help your visit go smoothly, please have:
- A smartphone, tablet, or computer with a working camera and microphone
- A stable internet connection
- A list of your current medications
- Any recent blood pressure, heart rate, or other vitals, if available
- A quiet, well-lit, private space where you can speak with your provider
Please keep your device nearby and remain in the Virtual Waiting Room until your CVAM provider joins the appointment.
Amy Argue MSN, FNP-C, AACC
Amy Argue has been caring for cardiac patients since 2006. She began her career as a registered nurse in the Cardiac ICU and Cardiac Cath Lab before earning her Master of Science in Nursing from Grand Canyon University in 2013.
Amy is a board-certified Family Nurse Practitioner and joined CVAM in 2014. With extensive experience in cardiovascular care, she enjoys helping patients with a wide range of cardiac concerns and providing compassionate, personalized care.
*Virtual Urgent Care is not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.